And here is a copy of the actual appeal that I filed (and that got rejected):
After resubmitting my appeal the second time, along with the letter at the top, it was accepted (for processing) even though I made no changes. I basically had to tell them how to do their job (according to policy), which I seem to end up doing a lot, at all levels of the appeal process, from institution to regional and now even the Central Office. Go figure.(To tell you the truth, I don't really think they don't know how to do their job, or what their own policies say. Instead, I think that they deliberately "pretend" not to know, and they think this feigned ignorance is actually part of their job. It's just "how the system works". Yeah. Right.)